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  • 1- 800- 255- 0483
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Satisfaction is Guaranteed!
  • Our products are backed by a money-back guarantee. If you are not happy for any reason, we will replace the product or refund your money according to the following policy.

    Items may be returned for a refund up to 90 days from the purchase date for both products purchased at the retail store and products shipped to the customer.
    If the item is defective, we will replace the item within three years of the original purchase date.

    OEM Returns
    Customers who have purchased Canon, Epson, or Xerox original equipment manufacturer products from will need to contact the manufacturer for refund or replacement procedures. These manufacturers currently do not honor returns from vendors.

    All other OEM products are backed by a 30-day money-back / replacement guarantee. After 30 days, all customers who have purchased original equipment manufacturer cartridges (OEM) from must contact the specific manufacturer (for example Hewlett Packard) to obtain return merchandise authorization and procedures.

    Refill Service Returns (Retail stores only)
    Cartridges that have been refilled by through the in-store “Ink Cartridge Refilling Service may be returned for re-service or refund (see exclusions below). To receive a refund, the refilled cartridge must be returned to the store at which time it becomes the sole property of and will be disposed of properly at the discretion of No exchanges are offered on cartridges filled through InkSell's refill service.

    Defective Items
    We will replace defective items within three years of the original purchase date (OEM excluded).

    Store Credit
    If a store credit is issued according to the policy above, the credit is only valid for one year from the date of issue.

    The following limitations apply:
  • Physical damage voids the warranty.
  • Depletion of ink is not covered.
  • The warranty applies only to supplies and not to the printer used with the supplies.
  • Please use caution when refilling or replacing cartridges. will not be responsible for damage to clothing or household items due to ink spillage. reserves the right to modify the terms and conditions of this warranty as needed. Returns will be processed according to the warranty currently in effect.
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Online Ordering Security

We use Stronghold secure server through the Yahoo shopping service, the second-best-selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and decoded when it gets to us.

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Mail and Fax Orders

If you prefer, you may download the mail-order form and mail or fax your order to us.

To view and print our .pdf Order form, you will need adobe acrobat reader. If you don't have it, you can download it free below.

Mail to: / Acecom, Inc.
4212 Thousand Oaks Dr.
San Antonio, Texas 78217

Fax to: (210) 798-0094

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Payment Methods
We gladly accept the following forms of payment:
VISA MasterCard
Discover American Express
Pay Pal Money orders
Cashiers Checks

Credit Cards
Your shipping address must match your credit card billing address. International credit cards may require additional information to process.

Pay Pal
Send the total amount, including shipping and sales tax, to: along with your order number. We will ship your order when we receive confirmation from PayPal.

Money Orders Cashiers Checks
Please include the name of the products you are ordering, your shipping address, telephone number, and e-mail address. Don't forget to include the shipping charge and sales tax where applicable (Texas residents only). We will ship the product(s) after we receive your money order or cashiers check.
A Division of Acecom, Inc - SA
4212 Thousand Oaks Dr.
San Antonio, Texas 78217

Toll Free: 800-255-0483

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Track your Order in Real-Time

After you finish your on-line order,you will receive an e-mail from confirming your order and showing the ordered items plus payment and shipping method information. When we send your order out, you will receive another e-mail confirming shipment. If you chose 2-day or overnight delivery, the e-mail will also include the package-tracking number. Once the carrier has picked up the shipment, you can find the exact location of the package by clicking the package-tracking number link on the shipping confirmation e-mail.

Lost Shipments

If your order has not arrived after 14 days and you think it may have been lost by the carrier, please contact us for further instructions.

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Order Changes

Orders canceled before 4 p.m. (central time) on the day of the order, will receive a complete refund. Orders canceled after 4 p.m. will receive a full refund (less shipping).

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Tech Support
Contact Tech Support
To speak with a support technician,
  1. Send your request via our Customer Service Request Form
  2. Phone customer service at 1-800-255-0483. 9am to 6pm (Mon-Fri).
    If calling after hours, weekends, or on holidays, please leave a message on our voice mail and we will contact you the first business day that we return.
Returning your product is easy!

Returns Without RMA
A proper RMA number is needed to make returns so please contact us before sending products back. For assistance, call 1-800-255-0483 or contact us at Customer Service. Shipping an item back to is free if the item is defective, or if we sent the wrong item.

RMA Procedure

  1. Call 1-800-255-0483 or email us at
  2. We will issue a Return Merchandise Authorization number (RMA) and provide you with return instructions.
  • Pack items securely. Put open cartridges or refill kits in a resealable plastic bag to prevent ink leakage. Write your name and the RMA number on the the outside of the package.
  • We recommend using carriers like UPS or FedEx because they provide tracking numbers. If you send the package through US mail, please use the Delivery Confirmation service. Customers are responsible for the secure return of merchandise and for return shipping charges. InkSell will not be responsible for packages lost by the carrier. InkSell will pay for shipping of replacement merchandise.
  • Once we receive your package, we will ship replacements within one to two days. Refunds require up to one week to process.
  • We will not notify you when a credit is issued to your account, so please check your credit card statement for confirmation.
  • RMA Expiration
    Return merchandise as soon as possible. Unused RMA numbers are voided after 20 days.

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    A Division of Acecom, Inc - SA
    4212 Thousand Oaks Dr.
    San Antonio, Texas 78217

    Toll Free: 800-255-0483
    Telephone: 210-798-0087
    Fax: 210-798-0094

    Customer Service hours: 9 a.m. - 6 p.m. Monday - Friday, Central time.
    If calling after hours, weekends, or on holidays, please leave a message on our voice mail and we will contact you the first business day that we return.

    Retail Stores
    Go to our retail store locations

    Call 210-798-0087 for more information.

    Contact Customer Service

    Please note our new customer service procedure:
    To provide the fastest response to your customer service needs, we have revised our procedures. Instead of contacting each department separately,simply click on Contact Customer Service and complete the request form. If your request is not listed in the category menu, choose other and type your question below.