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Ink & Cartridges FAQ

  • What is an OEM cartridge?
  • OEM stands for "Original Equipment Manufacturer." These cartridges are the same brand as the cartridge that came with your printer.
  • What is a remanufactured cartridge?
  • A remanufactured cartridge is a recycled OEM cartridge. These cartridges have already been used and sent to a remanufacturing company that specializes in ink products and ink dynamics. There they are cleaned, repaired, professionally refilled, and repackaged to be resold.

    All remanufactured cartridges go through very thorough testing before they are repackaged and sold. So we guarantee that they will give you they same quality as an OEM.
  • What is a compatible cartridge?
  • Compatible inkjet and toner cartridges are brand new cartridges with almost brand new parts that are not manufactured by the OEM. Compatible cartridges offer the same print quality of a genuine and have the same standards.
  • Will using a remanufactured cartridge void my warranty?
  • Absolutely not! It is illegal for a printer manufacturer to require you to use any particular brand of supplies. The original equipment manufacturer (OEM) cannot void your warranty unless they can conclusively prove that other brands of supplies will damage the machine. To enforce such a policy is in direct violation of the Sherman & Clayton Antitrust Acts. Don't be afraid to use your consumer rights and show this statement to any service person or OEM representative who threatens your right to choose your own supply sources.
  • If I buy remanufactured ink cartridges, how long do they last?
  • Our products have a shelf life of about one year. Once you are ready to use the cartridge, if you notice that the prints are faded or streaked it might not necessarily mean the cartridge cannot be used. The problem could mean that the nozzles are clogged. The best way to solve this problem is by Soaking the cartridge. If you are not satisfied with the product we do offer up to a year replacement for products purchased.
  • What is the difference between dye-based and pigment-based ink?
  • There a few major differences between dye-based and pigment-based inks. Pigment based ink are much more resistant toward water stains and direct sunlight. Dye based printouts will begin to have noticeable fading within half to one year. Dye based ink do have a wider color gamut compared to pigment based ink. Some people find printouts using dye based ink have more vibrancy.
  • Do compatible cartridges carry the Epsonís DURABrite or HP VIVERA technology?
  • DURABrite and VIVERA are patented technologies and are not included in compatibles, refill kits or the refill service.
  • What do the letters after the HP cartridge mean?
  • HP uses AN and DN after their cartridges to differentiate between their high and low capacity cartridges. carries remanufactured high capacity cartridges. Our remanufactured cartridges will still fit into your HP printer and give the same yield amount as a genuine HP color cartridge.
  • Can your refill kits be used on any cartridge?
  • does not recommend using universal refill kits for refilling your printer. No one ink can work well in all printers. Manufacturers tailor make their inks for their brand and cartridges, thatís why we sell inks that match the manufacturer's quality.

    Using the wrong ink can cause problems. The consistency of ink varies, if you use an ink that is too thin it may leak out of the cartridge and damage your printer. If you use an ink that is too thick, you run the risk of clogging the nozzle of your cartridge and it will no longer be able to print correctly
  • How many times can I refill?
  • It depends upon the condition of the cartridge. You can usually refill up to eight or ten times before the cartridge wears out and must be replaced.
  • Can all cartridges be refilled?
  • HP, Lexmark, Canon, and Dell (most styles) are great cartridges to refill. But not all cartridges can be refilled successfully. Epson has made their printers to where you need a chip in the cartridge so they can be read by the printer. This makes it more difficult for companies to make the compatible cartridge because then, they will not be read. This chip can not be reset when you are refilling them.