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Technical Support Frequently Asked Questions



  1. I am trying to print in color but it only prints in one color. What can I do to fix this?  
  2. Usually when a printer printer sits without being used for a long time, it can cause the cartridge nozzle to dry up. Which can cause the cartridge not to print or colors to be skewed. The best way to alleviate this problem is by Soaking the cartridge. *ONLY for remanufactured cartridges

  3. How much ink is in a remanufactured cartridge compared to a name cartridge?  
  4. Our compatible and remanufactured cartridges are weighed out to match the weight of a genuine cartridge. The vendors we purchase the products from weigh the cartridges to ensure that the remanufactured and compatible cartridges weigh the same as a genuine cartridge.

  5. If I buy remanufactured ink cartridges, how long can I keep them without opening them?  
  6. Our products have a shelf life of about one year. Once you are ready to use the cartridge, if you notice that the prints are faded or streaked it might not necessarily mean the cartridge cannot be used. The problem could mean that the nozzles are clogged. The best way to solve this problem is by Soaking the cartridge. If you are not satisfied with the product we do offer up to a year replacement for products purchased.

  7. What is a printer driver and why do I need one?  
  8. A printer driver is software that acts as a translator so that the printer can understand data and instructions from your computer. The driver describes the text, image, etc. to be printed and translates it into the printer language of the printer. You need a printer driver to print.

    You can use the driver to change the printer settings such as printing in color and the paper size.

    You should update your printer driver on a regular basis because having the latest printer drivers installed will greatly improve your printer's performance.

  9. How can I setup my printer on a network?  

    When adding a printer the Add Printer Wizard will ask you to select a printer, select Connect to This Printer and enter the name of the network printer. If you don’t know the name, select Browse for a Printer to search through a list of shared printers.

    If the network printer uses an Internet address, select Connect to a printer on the Internet and enter the address in the URL box. The Add Printer Wizard will guide you through the installation process.

  10. How do I update my printer driver?  

    If you need to update your printer driver, you can download the latest drivers for your printer from the manufacturer’s website. (or go to " Resources " page and click " Printer Support ")

    Updating Instructions:

    1. Click on Start and scroll to Settings or Control Panel (depending on your version of Windows)
    2. Select Printers folder
    3. Right-click the printer whose driver you wish to update.
    4. Scroll down to Properties and then the Details or Advanced tab. Click on New Driver.
    5. If a warning box pops up, answer Yes.
    6. Click Have Disk, and click Browse to get to the folder containing your updated drivers.
    7. Follow the on-screen directions to install. (It's best to reboot your computer after you are finished installing).
  11. My printer won’t print. What can I do to fix it?  
  12. Several things can cause the printer to fail. The most common problems are:

    1. If you cannot print from any application (Word, Excel etc), first check all the cables and the power cord to ensure they are connected properly. If everything is connected, more than likely it is a software problem. The wrong driver could have been installed or the computer does not recognize the printer.
    2. Most applications will print directly to the default printer. If your printer is not setup as the default printer, the job will not be sent to it. In the printer dialog box you can choose the printer you want to send the job to.
    3. If you get an out of memory error, the problem can be the file is too complicated for the printer. Try decreasing the amount of graphics on the page, the amount of fonts you using, and ungroup grouped objects.

    *Tip: If you are having problems printing, do not resend a print job several times because once you have fixed the problem you will have several copies of your document printing.

  13. Faxes I receive have white streaks across the page or the top and bottom are cut off. 
  14. Your all-in-one printer may not be the problem. Static or interference on the telephone line can be the problem. Make a copy using the copy feature to see if the same problem occurs. If the copy looks good then the problem is probably the phone line not your printer.

  15. I am printing with my new photo printer but the paper will not feed. 
  16. Are you using the right paper for the printer? If you are using a printer designed only to print pictures, you should not be using inkjet paper. Check your paper to make sure it is not damaged in any way or the removable tabs have not been detached. Reload the paper and resume printing. If the printer still is not feeding the paper, the paper feed rollers may be dirty. Check your printer’s user guide on how to clean the rollers

  17. Why does my printer jam? 
  18. Paper jams can happen for almost any reason such as dust on the rollers, debris from a previous job blocking the paper feed, the wrong type of paper or size being used, or the rollers that feed the paper are worn.

  19. How do I remove a paper jam? 
  20. If you have a paper jam, gently pull the jammed paper out in the direction of the paper path. Do not pull in the opposite direction because the rollers may only go in one direction, if you force the rollers in the wrong direction can damage the printer.
    It might be necessary to turn off the printer and cancel any remaining print jobs.
    If the paper tears, open the front and/or back cover and remove the pieces of paper. Nothing should be left behind. If the paper will not pull out easily, do not force it.
    If you have removed all the visible paper but the paper jam error remains, the printer may need to be repaired. Contact the manufacturer’s customer support center.
    Be careful when pulling the paper out of a laser printer because it can get hot. Open the cover where the paper jam is located and carefully remove all the paper in the printer.

    If are having frequent paper jams,
    • Don’t overload the paper tray. Overloading the paper tray can cause paper jams
    • Check minimum/maximum paper weight that your printer can handle. Paper that is too thick or too think can cause paper jams.
    • If you are still having frequent paper jams, check the manual for directions on how to adjust the rollers or any other part that may be causing paper jams

  21. My printer will not feed paper. What do I do? 
  22. If there is paper loaded in the printer, check to see if the “paper out light” is on. If the light is on and the paper is loaded in correctly, try fanning it out to separate all the pages before reloading the paper.

    If the light isn’t on, the printer does not sense the loaded sheets of paper. Check to make sure the paper is loaded correctly and the paper guides are connected. Press the load/eject button to try loading a sheet of paper. If the problem persists, contact the printer’s customer support center.

  23. Why are my prints blurry and/or smeared? 
  24. If your prints are blurry, your printer might not be the problem. The paper you are using can be damp due to humidity, or you are loading the paper on the wrong side. Most papers usually have a printable side (the brighter or shiner side).

    If the paper is loaded correctly, try using a different paper setting. You can be using too much ink for the paper.