 Satisfaction is Guaranteed!
- Our products are backed by a
money-back guarantee. If you are not happy for any reason, we will
replace the product or refund your money according to the following
policy.
WARRANTY
Items may be returned for a refund up to 90
days from the purchase date for both products purchased at the retail store and products
shipped to the customer.
If the item is defective, we will replace the item within three years of
the original purchase date.
OEM Returns
Customers who
have purchased Canon, Epson, or Xerox original equipment manufacturer
products from InkSell.com will need to contact the manufacturer for
refund or replacement procedures. These manufacturers currently do not
honor returns from vendors.
All other OEM products are backed by
a 30-day money-back / replacement guarantee. After 30 days, all
customers who have purchased original equipment manufacturer cartridges
(OEM) from InkSell.com must contact the specific manufacturer (for
example Hewlett Packard) to obtain return merchandise authorization and
procedures.
Refill Service Returns (Retail stores only)
Cartridges that have been refilled by InkSell.com through the in-store
“Ink Cartridge Refilling Service may be returned for re-service or
refund (see exclusions below). To receive a refund, the refilled
cartridge must be returned to the store at which time it becomes the
sole property of InkSell.com and will be disposed of properly at the
discretion of InkSell.com. No exchanges are offered on cartridges
filled through InkSell's refill service.
Defective Items
We will replace defective items within three years of the original purchase
date (OEM excluded).
Store Credit
If a store credit is issued
according to the policy above, the credit is only valid for one year
from the date of issue.
Exclusions
The following
limitations apply:
- Physical damage voids the warranty.
- Depletion of ink is not covered.
- The warranty applies only to supplies
and not to the printer used with the supplies.
- Please use caution when refilling or
replacing cartridges. InkSell.com will not be responsible for damage to
clothing or household items due to ink spillage.
InkSell.com reserves the right
to modify the terms and conditions of this warranty as needed. Returns
will be processed according to the warranty currently in effect.
Contact
Customer Service
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Online
Ordering & Security
We use Stronghold secure server through the Yahoo shopping service, the second-best-selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption.
When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and decoded when it gets to us.
Contact
Customer Service,
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Mail and Fax Orders
If you prefer, you may download the
mail-order form
and mail or fax your order to us.
| To view and print
our .pdf Order form, you will need adobe acrobat reader. If you
don't have it, you can download it free below.
|
Mail to:
InkSell.com / Acecom, Inc.
14833 Bulverde Road
San Antonio, Texas 78247
Fax to: (210) 798-0094
Contact
Customer Service
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Payment Methods
We gladly accept the following forms of payment:
| VISA |
MasterCard |
|
Discover |
American Express |
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Pay Pal |
Money orders |
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Cashiers Checks |
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Credit Cards
Your shipping address must match your credit card billing address. International
credit cards may require additional information to process.
Pay Pal
Send the total amount, including shipping and sales tax, to: sales@inksell.com
along with your order number. We will ship your order when we receive
confirmation from PayPal.
Money Orders & Cashiers Checks
Please include the name of the products you are ordering, your shipping
address, telephone number, and e-mail address. Don't forget to include
the shipping charge and sales tax where applicable (Texas residents
only). We will ship the product(s) after we receive your money order or
cashiers check.
InkSell.com
A Division of Acecom, Inc - SA
14833 Bulverde Road
San Antonio, Texas 78247
Toll Free: 800-255-0483
Contact
Customer Service
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Track your Order in Real-Time
After you finish your on-line order,
you will receive an e-mail from InkSell.com confirming your order and
showing the ordered items plus payment and shipping method information.
When we send your order out, you
will receive another e-mail confirming
shipment. If you chose 2-day or overnight delivery, the e-mail will also
include the
package-tracking number. Once the carrier has picked up the shipment,
you can find the exact location of the package by clicking the
package-tracking number link on the shipping confirmation e-mail.
Lost Shipments
If your order has not arrived after 14 days and you think it may have been lost by the carrier, please contact us for further instructions.
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Customer Service
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Order
Changes
Orders canceled
before 4 p.m. (central time) on the day of the order, will receive a
complete refund. Orders canceled after 4 p.m. will receive a full refund
(less shipping).
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Customer Service
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Tech
Support
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Contact
Tech Support
To speak with a support technician,
- Send your request via
our
Customer Service Request Form
- Phone customer service at 1-800-255-0483. 9am to 6pm (Mon-Fri).
If calling after hours, weekends, or on holidays, please
leave a message on our voice mail and we will contact
you the first business day that we return.
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Returning your product is easy!
Returns Without RMA
A proper RMA number is needed to make returns so please contact us before sending products back. For assistance, call 1-800-255-0483 or contact us at
Customer Service. Shipping an item back to InkSell.com is free if the item is defective, or if we sent the wrong item.
RMA Procedure
- Call 1-800-255-0483 or fill out aCustomerService Request Form.
- We will issue a Return Merchandise Authorization number
(RMA).
- Complete the
RMA
form. If you need another
RMA
form, you can print one from our web site.
| To view and print
our .pdf RMA form, you will need adobe acrobat reader. If you
don't have it, you can download it free below.
|
- Pack items securely. Put open cartridges or refill kits in a resealable plastic bag to prevent ink leakage. Write your name and the RMA number on the
RMA form, located on your left, and attach to the outside of the package.
- We recommend using carriers like UPS or FedEx because they provide tracking numbers. If you send the package through US mail, please use the Delivery Confirmation service. Customers are responsible for the secure return of merchandise and for return shipping charges. InkSell will not be responsible for packages lost by the carrier. InkSell will pay for shipping of replacement merchandise.
- Once we receive your package, we will ship replacements within one to two days. Refunds require up to one week to process.
- We will not notify you when a credit is issued to your account, so please check your credit card statement for confirmation.
RMA Expiration
Return merchandise as soon as possible. Unused RMA numbers are voided after 20 days.
Contact
Customer Service
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Contact
InkSell.com
A Division of Acecom, Inc - SA
14833 Bulverde Road
San Antonio, Texas 78247
Toll Free: 800-255-0483
Telephone: 210-798-0087
Fax: 210-798-0094
Customer Service hours: 9 a.m. - 6 p.m. Monday - Friday, Central time.
If calling after hours, weekends, or on holidays, please leave a message
on our voice mail and we will contact you the first business day that we
return.
Retail Stores
Go to our retail store locations
Call 210-2-BUY-INK for more information.
Contact
Customer Service
Please note our new customer service procedure:
To provide the fastest response to your customer service needs, we have revised our procedures. Instead of contacting each department separately,simply click on Contact Customer Service and complete the request form. If your request is not listed in the category menu, choose other and type yourquestion below. |
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