First step of general troubleshooting for all brands

If you see a “Replace Cartridge” error message after your cartridge has been refilled, follow the instructions below:

1. Remove all cartridges
2. Clean the print head with alcohol (the print head is the metal circuitry found on the cartridge or printer depending upon the model).



3. Unplug the printer’s power cord and wait 30 seconds.
4. Plug the power cord back into the printer.
5. Re-insert the cartridges.
6. Print a test page.

HP Canon Dell Lexmark

*Note: Printer errors and their effects may vary according to model. If you find our troubleshooting guide insufficient, contact our customer service (1-800-255-0483) or retail stores.